Payment Policy

Last updated: 20 April 2026
Effective date: 20 April 2026

This Payment Policy applies to all orders placed through https://casegrove.com (the “Site”), the CaseGrove online store operated by TECH ZONE AUSTRALIA PTY LTD (ABN 77 642 383 140 | ACN 642 383 140).

1. Currency and Pricing

All prices displayed on the Site and at checkout are in Australian Dollars (AUD).
All prices include Goods and Services Tax (GST) at the prevailing rate of 10%. The price shown on the product page is the GST-inclusive price.
No surcharges are added at checkout. The price shown at checkout is the total amount you pay. There are no hidden fees, handling charges, or credit card surcharges.
Standard shipping within Australia is free on every order (see our Shipping Policy).

2. Accepted Payment Methods

CaseGrove accepts the following payment methods at checkout:

Visa
Mastercard
American Express
UnionPay
Apple Pay
Google Pay
Shop Pay
JCB

We do not currently accept cash, cheque, bank transfer, cryptocurrency, or Buy Now Pay Later (BNPL) services.

The payment methods available to you at checkout may depend on your device and browser. The full list above will be displayed on the checkout page.

3. Payment Security

All payments are processed through PCI-DSS compliant payment processors (Shopify Payments and the card networks’ own tokenisation services).
CaseGrove never sees, handles, or stores your full credit card, debit card, or UnionPay card numbers. Card data is transmitted directly from your browser or device to the payment processor over TLS/SSL encryption.
For Apple Pay and Google Pay, payment authorisation is handled by your device’s secure element. CaseGrove receives only the transaction result, not your underlying card details.
The Site is served over HTTPS with a valid TLS certificate on every page, including the checkout.

4. When Payment Is Taken

Your payment method is charged in full at the time you place your order.

Your order confirmation email acknowledges that we have received your order and your payment has been successfully processed. Under our Terms of Service, a binding contract is formed only when we dispatch your order.

If we are unable to fulfil your order for any reason — for example, a pricing error, an out-of-stock product, or a fraud-screening hold we cannot resolve — we will contact you and refund the payment in full within 5 business days. No partial or handling fee will be deducted.

5. Failed or Declined Payments

If your payment is declined by your card issuer or payment processor, your order will not be placed and no contract is formed.

Common reasons for a declined payment include insufficient funds, card expiry, a daily transaction limit, or your card issuer’s fraud prevention hold. Please contact your card issuer if you are unsure why a payment was declined.

If a payment initially succeeds but is later reversed by the card issuer (for example, due to a fraud investigation opened after dispatch), we reserve the right to cancel the order and recover the product, in accordance with our Terms of Service.

6. Fraud Screening

Every order placed on the Site is automatically screened by Shopify’s fraud analysis tools for indicators of payment fraud, card testing, or identity fraud.

If an order is flagged for review, we may contact you to verify your identity or the legitimacy of the payment before dispatch. We may ask for identification matching the billing address or the cardholder’s name.

If we cannot verify the order, we may cancel it and refund the payment in full. We will not dispatch a product we reasonably believe has been ordered using fraudulent payment information.

7. Refunds

Refunds are processed in accordance with our Refund & Return Policy.

All refunds are issued to the original payment method used for the order. We do not refund to an alternative card, a different account, or by store credit unless you specifically request store credit.

Once a refund has been processed by us, your card issuer or payment provider typically takes 3–5 business days to reflect the refund in your account. This timeframe is controlled by your issuer, not by CaseGrove.

8. Chargebacks and Payment Disputes

If you believe a charge is incorrect or unauthorised, please contact us first at support@casegrove.com. In most cases, we can resolve the issue directly and far more quickly than through your card issuer.

If you initiate a chargeback with your card issuer without contacting us first, your order may be placed on hold while we respond to the dispute. This can delay legitimate refunds and remedies.

Nothing in this Section 8 limits your rights under the Australian Consumer Law or your rights as a cardholder under your card scheme’s rules.

9. GST Receipts and Tax Invoices

CaseGrove is registered for Goods and Services Tax (GST) in Australia. Our ABN 77 642 383 140 | ACN 642 383 140.

Every order confirmation email is a valid tax invoice under Australian Taxation Office requirements for purchases up to A$1,000. For purchases over A$1,000, the order confirmation contains all information required for a valid tax invoice, including the customer’s name.

If you need a copy of a tax invoice for a prior order, please email support@casegrove.com with your order number.