📦 Orders & Shipping

Find answers to common questions about Orders & Shipping.

Once your order is dispatched (within 1–2 business days of payment), you will receive a dispatch confirmation email with your tracking number and a tracking link.

You can track your parcel via:

  • The tracking link in your dispatch confirmation email
  • auspost.com.au/track
  • The AusPost mobile app

If you have not received a dispatch confirmation within 3 business days, please check your spam folder, then email support@casegrove.com.

Standard shipping is free on every order within Australia — no minimum order, no exclusions. The price shown at checkout is the total you pay.

All orders are sent with tracking. See our Shipping Policy for full details.

Orders are dispatched within 1–2 business days of payment. Once dispatched, delivery within Australia typically takes 2–8 business days. Total door-to-door time is typically 3–10 business days. See our Shipping Policy for full details.

No. CaseGrove ships to Australian addresses only. We do not accept or dispatch international orders at this time.

↩️ Returns & Refunds

Find answers to common questions about returns and refunds.

We offer a voluntary 30-day change-of-mind return window. Unused items in original packaging can be returned for a refund or exchange within 30 days of delivery.

Your statutory rights under the Australian Consumer Law also apply. Full details in our Refund & Return Policy.

  1. Email support@casegrove.com with your order number and reason for return.
  2. We respond within 1–2 business days with a Return Authorisation (RA) number and instructions.
  3. Pack securely and send to the address in the RA email.

See our Refund & Return Policy for full details.

Yes. Within 30 days of delivery, exchange for the correct model (unused, original packaging). You cover return postage; we cover replacement shipping. Email support@casegrove.com with your order number.

Once we receive and inspect the return (3–5 business days), we process refunds within 5 business days. Your bank may take a further 3–5 business days to reflect the credit. Refunds go to the original payment method.

📱 Product Information

Find answers to common questions about our phone cases.

We currently make cases for iPhone and Samsung Galaxy. Full compatibility details are listed on every product page — always check your exact model and generation before ordering.

Our cases are made to protect against everyday knocks and scratches. No phone case can prevent all damage in all circumstances — see our Terms of Service and Refund & Return Policy for what's covered.

CaseGrove cases are made from TPU with a polycarbonate hard shell, or from polycarbonate. Precise cutouts keep buttons, ports and cameras fully accessible.

💳 Payment & Security

Find answers to common questions about payment and security.

Visa, Mastercard, American Express, JCB, UnionPay, Apple Pay, Google Pay, Shop Pay, and PayPal. All prices in AUD, GST included. No surcharges at checkout.

Yes. Payments are processed through PCI-DSS compliant processors. CaseGrove never sees or stores full card numbers. All data is transmitted over TLS/SSL encryption and the entire site is served over HTTPS.

🛡️ Warranty & Support

Find answers to common questions about warranty and support.

Email support@casegrove.com within 7 days with photos of the case, packaging, and shipping label. We will arrange a replacement or full refund under the Australian Consumer Law. We cover all return postage for faulty or damaged products.

  • Email: support@casegrove.com
  • Phone: +61 2 8403 0490
  • Support hours: Monday – Friday, 9:00 AM – 5:00 PM AEST

We respond to all enquiries within 1–2 business days.