📦 Orders & Shipping
Once your order is dispatched (within 1–2 business days of payment), you will receive a dispatch confirmation email containing your Australia Post tracking number and a tracking link.
You can track your parcel at any time via:
- The tracking link in your dispatch confirmation email
- auspost.com.au/track
- The AusPost mobile app
If you have not received a dispatch confirmation within 3 business days of placing your order, please check your spam folder, then email us at support@casegrove.com.
Standard shipping is free on every order within Australia. There is no minimum order value and no exclusions — the price shown at checkout is the total you pay for delivery. No handling fees, surcharges, or fuel fees are added at any stage.
All orders are sent with Australia Post Parcel Post tracking. See our Shipping Policy for dispatch times and delivery windows.
All CaseGrove orders are dispatched from our warehouse in New South Wales and sent with Australia Post Parcel Post tracking.
Handling time: 1–2 business days from payment.
Transit time from dispatch:
- All Australian destinations: 2–8 business days
Total estimated delivery time (handling + transit):
- All Australian destinations: 3–10 business days from order placement
These windows are Australia Post estimates, not guaranteed delivery dates. See our Shipping Policy for details on peak-season delays and lost-parcel procedures.
No.CaseGrove ships to addresses within Australia only. We do not accept or dispatch international orders at this time.
↩️ Returns & Refunds
We offer a voluntary 30-day change-of-mind return window. Within 30 days of delivery, you can return your case for a refund or exchange provided:
- the case has not been installed on a device or used;
- the case is free from scratches, marks, or signs of wear; and
- the original packaging is included with the return.
Separately, and in addition to our change-of-mind program, your goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. These rights apply for as long as the product can reasonably be expected to last — not just within the 30-day change-of-mind window.
Full details are in our Refund & Return Policy.
Returning an item is straightforward:
- Email support@casegrove.com with your order number and the reason for the return (change-of-mind, wrong model, or faulty / damaged).
- We will respond within 1–2 business days with a Return Authorisation (RA) number and shipping instructions, including the return address.
- Securely pack the product, mark the RA number clearly on the parcel, and send it to the return address provided in the RA email.
Once we receive and inspect the returned product (typically within 3–5 business days of delivery to us), we will process your refund or exchange. Refunds are issued to your original payment method. Your card issuer or payment provider typically takes a further 3–5 business days to reflect the refund in your account.
See our Refund & Return Policy for the full process, including who pays return postage and how faulty or mis-described products are handled.
We understand — with so many phone models, mix-ups happen. Within 30 days of delivery, you can exchange a case for a different model provided:
- the case has not been installed on a device; and
- the original packaging is included.
Because you may need to open the packaging to check the fit, a broken seal does not disqualify the exchange — only installation or use on a device does.
To start a “Wrong Model” exchange, email support@casegrove.com with your order number and the correct model you need. You cover the cost of returning the original case; we cover the cost of shipping the replacement to you.
⌚ Product Information
Yes. Our cases feature a raised camera lip (bezel) designed to prevent your lenses from touching flat surfaces when the phone is placed face-up or face-down, reducing the risk of scratches during everyday use.
No phone case can prevent all damage in all circumstances. For drops, liquid exposure, or impacts beyond the product’s tested protection range, please see our Terms of Service and your rights under the Australian Consumer Law.
Every CaseGrove design is printed directly onto the case using high-definition UV printing. This produces a vibrant finish that feels integrated into the case under ordinary use.
Like any printed finish, the surface may show signs of wear over time with heavy everyday use. If you believe a design has degraded in a way that is not consistent with ordinary use, please contact us — your rights under the Australian Consumer Law apply.
Our cases are designed for a slim profile while providing everyday impact protection. Exact thickness and protection specifications are listed on each product page.
💳 Payment & Security
CaseGrove accepts the following payment methods at checkout:
- Visa
- Mastercard
- American Express
- UnionPay
- Apple Pay
- Google Pay
- Shop Pay
We do not currently accept cash, cheque, bank transfer, cryptocurrency, or Buy Now Pay Later services. No surcharges are added at checkout — the price you see is the price you pay.
See our Payment Policy for full details.
Yes. All payments are processed through PCI-DSS compliant payment processors. Card data is transmitted directly from your browser or device to the payment processor over TLS/SSL encryption. CaseGrove never sees, handles, or stores your full credit or debit card numbers.
For Apple Pay and Google Pay, payment authorisation is handled by your device’s secure element — we receive only the transaction result, not your underlying card details. The Site is served over HTTPS on every page, including checkout.
🛡️ Warranty & Support
Yes. Every CaseGrove product is covered by our voluntary warranty against manufacturing defects — including structural failure on first or ordinary use, material degradation not consistent with ordinary use, and products that arrive damaged or don’t match the description on the Site.
Separately, and more importantly: your goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement, refund, or repair if a product has a problem covered by the consumer guarantees — and these rights apply for as long as the product can reasonably be expected to last, not just within any voluntary warranty window.
If you believe a product has failed, email support@casegrove.com with your order number and photos of the issue. We will assess every claim on its merits under the ACL. See our Refund & Return Policy for the full claim process.
Our voluntary warranty does not cover:
- damage from dropping the device at a height beyond the product’s tested impact rating;
- damage from liquid exposure, unless the product is expressly marketed as waterproof;
- damage from improper installation, modification, or use contrary to the instructions provided;
- cosmetic wear consistent with ordinary use over time.
Important: these exclusions apply only to our voluntary warranty. They do not limit your rights under the Australian Consumer Law. If you believe a product has failed a consumer guarantee despite the circumstances above, please contact us — we assess every claim on its merits under the ACL.